terms-and-conditions
TERMS & CONDITIONS
ALL SALES
In-stock purchases will be ready in 1-2 weeks unless otherwise noted.
Made-to-order goods will be ready in 4-6 weeks unless otherwise noted.
Prices may be subject to change without notice.
Lead times begin with receipt of payment and finalization of order details.
Goods will ship when the invoice is paid in full.
Made-to-order goods will be ready in 4-6 weeks unless otherwise noted.
Prices may be subject to change without notice.
Lead times begin with receipt of payment and finalization of order details.
Goods will ship when the invoice is paid in full.
CUSTOM ORDERS
Most of our products are customizable. Quotes for custom inquiries typically take 1-3 business days to procure,
and they are subject to up-charges based on size, configuration, and finish.
Lead times on custom orders begin when all details have been approved.
Custom projects are considered on a case-by-case basis; please inquire directly with the studio at studio@silviomondinostudio.com.
Custom orders require a 50% non-refundable deposit.
and they are subject to up-charges based on size, configuration, and finish.
Lead times on custom orders begin when all details have been approved.
Custom projects are considered on a case-by-case basis; please inquire directly with the studio at studio@silviomondinostudio.com.
Custom orders require a 50% non-refundable deposit.
LEAD TIMES
Our Lead Times vary depending on the product and are generally between 4 and 6 weeks for collection models.
Lead Times for customized orders are approximate and evaluated on a case-by-case basis.
Lead times begin with receipt of payment and finalization of order details. Please contact us for specific information on your items of interest.
If you require faster shipping we can offer rush orders for a fee of 20%.
Rush orders require pre-approval from the studio, as not all items can be rushed.
Lead Times for customized orders are approximate and evaluated on a case-by-case basis.
Lead times begin with receipt of payment and finalization of order details. Please contact us for specific information on your items of interest.
If you require faster shipping we can offer rush orders for a fee of 20%.
Rush orders require pre-approval from the studio, as not all items can be rushed.
INVOICING
All prices are in Euro. Pricing is subject to change. Receipt of payment is considered confirmation of all order details. We are not responsible for any errors client has overlooked in the estimate after payment has been made.
We accept wire transfer and checks; please allow up to 5 business days for a wire transfer to clear.
Please inquire for our bank details to make a payment by wire transfer.
Or make checks payable to Silvio Mondino and send to:
Sales - Silvio Mondino Studio Via Carlo Cantoni, 34 42017 Novellara, Reggio Emilia, Italy.
We accept wire transfer and checks; please allow up to 5 business days for a wire transfer to clear.
Please inquire for our bank details to make a payment by wire transfer.
Or make checks payable to Silvio Mondino and send to:
Sales - Silvio Mondino Studio Via Carlo Cantoni, 34 42017 Novellara, Reggio Emilia, Italy.
INSTALLATION
Our fixtures are designed to be installed by a certified electrician. We provide installation instructions, hardware and proprietary canopy for all fixtures.
Please refer our spec sheet for all instructions, for any question contact us at studio@silviomondinostudio.com
For particular custom configurations, we can offer installation services for an additional fee. Please inquire for pricing.
Please refer our spec sheet for all instructions, for any question contact us at studio@silviomondinostudio.com
For particular custom configurations, we can offer installation services for an additional fee. Please inquire for pricing.
SHIPPING
Long distance delivery costs must be determined by quote and may take up to two business days to procure.
Should you prefer to organize your shipment, we will make you find the items available for pick-up at our location.
All goods must be paid in full before pick-up or shipment.For international shipments, any local taxes, VAT, or duties are billed by customs to the consignee upon import.
Risk of loss and title shall pass to the client upon delivery of the piece to client or client’s agent.
Silvio Mondino Studio will not be responsible for pieces after they are picked up by client’s third-party carrier.
Shipping times are approximate, and Silvio Mondino Studio is not responsible for any loss, damage, cost or expense related to any delay in shipment or delivery.
Depending on the model structure ships fully or partially assembled. The globes are packaged separately.
Should you prefer to organize your shipment, we will make you find the items available for pick-up at our location.
All goods must be paid in full before pick-up or shipment.For international shipments, any local taxes, VAT, or duties are billed by customs to the consignee upon import.
Risk of loss and title shall pass to the client upon delivery of the piece to client or client’s agent.
Silvio Mondino Studio will not be responsible for pieces after they are picked up by client’s third-party carrier.
Shipping times are approximate, and Silvio Mondino Studio is not responsible for any loss, damage, cost or expense related to any delay in shipment or delivery.
Depending on the model structure ships fully or partially assembled. The globes are packaged separately.
WARRANTY
Our items are guaranteed for one year after receipt, against any mechanical defects or technical failures.
Should an issue arise with your product, please inform us and we will replace or repair the defective component/item.
We cannot be held responsible for the following: changes / patina to the surface of unsealed metals, damages caused by improper care or cleaning solutions, damage caused by exposure to weather or improper environmental conditions, damage caused by improper assembly or installation, damage caused by typical wear and tear including but not limited to scratches, dents, and stains.
Should an issue arise with your product, please inform us and we will replace or repair the defective component/item.
We cannot be held responsible for the following: changes / patina to the surface of unsealed metals, damages caused by improper care or cleaning solutions, damage caused by exposure to weather or improper environmental conditions, damage caused by improper assembly or installation, damage caused by typical wear and tear including but not limited to scratches, dents, and stains.
RETURNS
Because of the custom, made-to-order nature of our products, we are not able to accept returns or offer exchanges.
Once your order is placed, cancellations will not be permitted. All sales are final.
Once your order is placed, cancellations will not be permitted. All sales are final.
DAMAGES
All damage claims must be made in writing to studio@silviomondino.com within 48 hours of receipt of goods.
Damage claims must include photographs along with a written description of the damage.
If damage has occurred in shipping, all packaging must be retained by the receiver; failure to do so may invalidate any claim.
Shipping times are approximate and Silvio Mondino Studio is not responsible for any loss, damage, cost or expense related to any delay in shipment or delivery.
Damage claims must include photographs along with a written description of the damage.
If damage has occurred in shipping, all packaging must be retained by the receiver; failure to do so may invalidate any claim.
Shipping times are approximate and Silvio Mondino Studio is not responsible for any loss, damage, cost or expense related to any delay in shipment or delivery.